Return & Refund Policy

At Essentials Hoodies, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a transparent return and exchange process.

1. Return Window

You have 30 days from the date you receive your item to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn or unused).

  • With all original tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

3. Return Process

To start a return, please contact us at support@essentialshoodies.net.

  • Return Method: By Mail.

  • Return Shipping Label: We provide a Free prepaid return shipping label included in your package or sent via email upon request.

  • Return Address: 283 Parkway Blvd, Wyandanch, New York 11798, United States.

4. Fees & Costs

  • Restocking Fees: We do NOT charge any restocking fees.

  • Return Shipping: Free for both defective products and buyer’s remorse (non-defective products).

5. Exchanges

We accept exchanges for different sizes or colors. Please contact our support team to initiate an exchange.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed automatically to your original payment method within 10 business days.

7. Damaged or Wrong Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue at no cost to you.

8. European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition.

Contact Information

  • Email: support@essentialshoodies.net

  • Phone: +1 (612) 843-9094

  • Address: 283 Parkway Blvd, Wyandanch, New York 11798, United States

  • Support Hours: 9:00 AM – 6:00 PM (Monday–Friday)