About Essentials Hoodies

Who we are
Essentials Hoodies is a modern lifestyle brand inspired by everyday comfort and minimalist design. We create premium-quality hoodies and apparel that combine effortless style with lasting comfort. Each piece is made with attention to detail and materials that stand the test of time.

Ordering and Payments

How do I place an order?
Ordering is simple — explore our latest collections at essentialshoodies.net, choose your style, size, and color, then proceed to secure checkout.

Can I change or cancel my order?
Yes, you can cancel or edit your order within 2 hours of purchase. Once your order has been processed or shipped, we’re unable to make changes. For quick assistance, contact support@essentialshoodies.net as soon as possible.

What payment methods do you accept?
We accept major debit and credit cards including Visa, MasterCard, American Express, and Discover. You can also check out securely using PayPal and other digital payment options.

Is my payment secure?
Absolutely. We use industry-standard encryption and trusted third-party payment processors. Your personal and billing information is always protected and never stored on our servers.

Shipping and Delivery

Where do you ship?
We ship worldwide. Whether you’re in the U.S. or overseas, we’ll make sure your order reaches you safely.

How long does delivery take?

  • U.S. Standard Shipping: 5–10 business days
  • U.S. Express Shipping: 2–4 business days
  • International Shipping: 7–15 business days (depending on customs)

You’ll receive an email with tracking details once your order ships.

Do I have to pay customs or import fees?
International orders may be subject to import taxes or customs duties. These charges are determined by your country’s regulations and are the responsibility of the customer.

Can I track my order?
Yes. Once shipped, you’ll receive a tracking number via email. You can track your order at any time using the link provided.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unwashed, and in original condition with all tags attached. We want you to love your purchase, and we’re here to make returns simple.

How do I start a return?
Email support@essentialshoodies.net with your order number and reason for return. Our team will provide clear instructions and a return address.

Do you offer exchanges?
Yes, if you need a different size or color, we’ll be happy to help. Exchanges are subject to product availability. If your desired item is unavailable, we’ll issue a refund or store credit.

When will I receive my refund?
Once your returned item has been received and inspected, refunds are processed within 5–10 business days to your original payment method.

Product and Quality

Are Essentials Hoodies true to size?
Our hoodies are designed for a relaxed, slightly oversized fit — perfect for everyday wear. For a standard fit, consider sizing down. A detailed Size Guide is available on each product page.

What materials do you use?
We use premium cotton and soft fleece blends that balance structure, comfort, and durability. Every hoodie is made with attention to craftsmanship and fabric quality.

How should I care for my hoodie?
Machine wash cold with similar colors, use mild detergent, and tumble dry low. Avoid bleach or harsh chemicals to preserve color and texture.

Billing and Security

Will I be charged sales tax?
Sales tax is calculated at checkout based on your delivery location and state law. International buyers are responsible for their own customs or import duties.

What if my payment is declined?
If your payment fails, double-check your card details or contact your bank for authorization. You can also try another payment method or reach out to our support team for help.

Is my data protected?
Yes. Your privacy and security are our top priorities. We follow strict data protection and payment security practices in compliance with U.S. and international e-commerce standards.

Customer Support

What should I do if I received a damaged or incorrect item?
If there’s any issue with your order, contact us within 7 days of delivery with your order details and photos. We’ll resolve the issue with a replacement or refund.

Do you offer collaborations or wholesale opportunities?
Yes, we welcome collaboration and wholesale inquiries. Please email support@essentialshoodies.net with your proposal or business details.

How can I contact Essentials Hoodies?
Our support team is here to help. You can reach us via:

  • Essentials Hoodies
    Address: Tyrone Desisso SR Sole MBR, 283 Parkway BLVD Wyandanch, NY 11798, United States
    Phone: +1 (612) 843-9094
    Email: support@essentialshoodies.net

Support hours: Monday – Friday, 9 AM to 6 PM (CST)

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