Frequently Asked Questions (FAQ)
General Information
Who is Essentials Hoodies? We are an independent, premium apparel retailer based in New York. We specialize in minimalist, high-quality streetwear designed for superior comfort and lasting durability. Our headquarters are located at 283 Parkway Blvd, Wyandanch, NY 11798.
Are your products authentic? Yes. We pride ourselves on offering 100% authentic, premium-quality apparel. While we are an independent retailer and not directly affiliated with Fear of God, we meticulously source and curate the finest streetwear for our community.
Shipping & Delivery
Where do you ship to? Currently, we offer shipping services exclusively within the United States.
What are your shipping costs and delivery times? * Shipping Cost: FREE Standard Shipping on all orders United states.
Handling Time: 1–2 business days (Mon–Fri).
Transit Time: 5–10 business days (Mon–Fri).
Total Estimated Delivery: 6–12 business days.
How can I track my order? Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can monitor your package directly on the carrier’s website (USPS, UPS, DHL, or OSM).
Returns & Refunds
What is your return policy? We offer a 30-day return window. You have 30 days from the date of delivery to request a return or exchange. Items must be unworn, unwashed, and in their original packaging with all tags attached.
How much do returns cost? Returns are FREE. We provide a prepaid shipping label for all approved returns, whether it’s for a defective item or a change of mind. Additionally, we do not charge any restocking fees.
How long does it take to receive a refund? After we receive and inspect your returned item, your refund will be processed back to your original payment method within 5-7 business days.
Payments & Security
Which payment methods do you accept? We accept all major credit cards, including Visa, MasterCard, and American Express. Your security is paramount; all transactions are processed through secure, SSL-encrypted gateways.
Will I be charged sales tax? Sales tax is calculated at checkout based on your specific delivery address, in compliance with New York state and local tax regulations.
Contact Us
How can I reach your support team? * Email: support@essentialshoodies.net
Phone: +1 612-843-9094
Address: 283 Parkway Blvd, Wyandanch, NY 11798, USA
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)